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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"und"
~person:"Hsu, Sheng-Hsun"
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Hsu, Sheng-Hsun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Application of customer satisfaction study to derive customer
knowledge
Hsu, Sheng-Hsun
;
Chen, Wun-Hwa
;
Hsueh, Jung-Tang
- In:
Total quality management & business excellence : an …
17
(
2006
)
4
,
pp. 439-454
Persistent link: https://www.econbiz.de/10007145185
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