Chen, Jihong; McQueen, Robert J.; Sun, Peter Y.T. - In: Journal of International Management 19 (2013) 4, pp. 362-376
This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have … been offshored to China. Utilizing an interpretive case study approach, the study examined how organizational knowledge was … transferred from the US-based onshore TSC to a China-based offshore TSC, and how China-based knowledge was built and expanded in a …