Purpose - This article examinesthe relationship between service quality and earnings management in Brazilian electricity distributors. Design/methodology/approach - Service quality was measured using the Global Continuity Performance Indicator, as released by the Brazilian Electricity Regulatory...

This research article offers a systematic bibliometric analysis of service quality in tourist decision-making in relation to the integration of artificial intelligence (AI). It is widely known that the tourism industry is increasingly taking up various types of AI technologies to deliver better...

Purpose This study examines the impact of service quality on customer satisfaction and purchase intention in the Egyptian Post Office. Design/methodology/approach A mixed-method approach was employed, combining qualitative interviews with postal customers and industry experts and a quantitative...

Artificial intelligence (AI) is progressively transforming service delivery by executing diverse activities, serving as a significant driver of innovation, but also posing a danger to human employment. The significance of artificial intelligence (AI) and how it affects Nigerian...

The study aims to explore the literature on service quality research within the Indian tourism and hospitality sectors. It synthesizes key insights by analyzing dimensions used to measure service quality, identifying sector-specific trends, and highlighting future research opportunities relevant...