Kanchana, K. P.; Sharma, Soni; Narula, Sumit - In: Strategic Workforce Reskilling in Service Marketing, (pp. 157-176). 2025
A strategic workforce reskilling has become vital in the fast- changing service marketing. The VUCA market requires continuous reskilling among the taskforce to address various issues related to technological fuss, change in the expectations of the customers and global economic changes....