Micro-credentials are an international topic in higher education, policy and industry circles purporting to address employability, lifelong and life-wide agendas through short-form learning. Many higher education institutions and systems are attempting to navigate a path for their...

When there is a high level of uncertainty and competition in the environment, organisations tend to have similar structures and practices, and imitate the leading organisations to establish congruence between values of their activities and the norms of acceptable behaviour. Even though...

This chapter contains a trend analysis and critical reflection on methodologies, methods, and analytical techniques applied in published qualitative work in key service research journals over a 10-year period (2012-21). The results provide fodder for commentary on good practice and the...

Today, governance and anticorruption (GAC) is part of the World Bank’s agenda and recognized as critical to achieving its development goals. This was not always the case. For the first 45 years of its existence, the Bank stayed away from GAC matters as they were regarded as outside of its...

The relationship between employees, co-workers, and the company is crucial because it determines its success in achieving its goals. This engagement is strongly influenced by job demands and work resources at the company, affecting how employees feel about their workplace’s physical,...

Many insights are needed to successfully implement culture change. This case presents an insight that is often overlooked in the culture change process and that is the need for engaging informal leaders in organization and culture change efforts. It should be evident that formal leaders need to...

Since the early 2010s there has been an escalation of mental health concerns in academic staff internationally with increasing stress, burnout, and attrition of staff in the academic arena. Literature has highlighted that this problem is complex and multi-layered, with challenges across most...

Artificial intelligence (AI) has captured the attention of marketing practitioners and from scholars across a broad array of domains. AI encompasses machines that display aspects of human intelligence, that can meet or exceed human capabilities across numerous functions. We explore how...

Small and medium-sized enterprises (SMEs) can collaborate with universities across several domains; the partnership usually starts informally and is developed over time with key SME and university actors driving the collaboration. The SME will engage when networks add value to their...

This chapter applies theories of institutional adjustment and Modern Monetary Theory to the problem of rapidly transitioning to an electricity provisioning system consistent with the Green New Deal. It argues the current obstacles are primarily financial, not technological, in nature, and offers...