Critical infrastructure operators need to do ‘more with less’, which means increasing capacity, reliability and resilience while working with noticeably tighter budgets. To avoid severe financial business risks, the efficient and effective execution of maintenance processes becomes more...

Abstract There is an emerging interest in understanding the cognitive, emotional and motivational processes that drive tourists' behaviour using neuroscientific research methods. This chapter briefly reviews the main methods of interest to tourism researchers, to then focuses on...

Estimators for nonlinear models (such as choice models) are frequently obtained by maximizing or minimizing a statistical criterion function (e.g., maximum likelihood, or nonlinear least squares), requiring solution of nonlinear optimization problems that frequently face a variety of...

This chapter argues that value congruence between citizens and administrators is crucial for establishing and maintaining public sector organisational integrity. Drawing on MacIntyre’s (1984) account of virtue ethics, and particularly his concept of a practice, a theory of public service...

This chapter provides an overview of the projective techniques available to qualitative researchers, and proposes ways to extend their usefulness in a digital age. First, we discuss the roots and history of these techniques and how they have been used in consumer research in the past. With this...

This chapter responds to concerns about the quality of online distance education. It discusses the challenge of defining quality in an ever-changing digital learning ecosystem. What does quality look like and who should get to judge it? More specifically, what quality assurance (QA) frameworks...

Large organizations use bulk email to communicate with employees about events, policies, organizational updates, and other information they feel will be useful or interesting to the employees. Such an organizational system has many stakeholders including information producers (often...

Integrated thinking aims to promote sustainable value creation. This chapter uses an integrated thinking schematic, developed by prior academic research, to evaluate the extent and quality of sustainability-related reporting among South African listed companies. Findings show that entities are...

This study aims to study the impact of corporate governance (CG) versus ethical investment on the firm performance. It takes into account the firms of Bangladesh, India, and Pakistan for the purpose of the study. A composite variable of CG index and environmental, social, and governance (ESG)...