Service robots present a new frontier in the provision of services, with far-reaching implications for customers and managers alike. The purpose of this chapter is to examine how service robots impact service providers' current marketing strategies. For this, the authors perform an integrative,...

Abstract Government bonds are debt securities issued by the central government, where investors are to receive returns in the form of an annual coupon rate periodically. This leads investors tend to hold their portfolio after purchasing due to the guaranteed returns of the government bonds....

Laissez-faire leadership is characterized by an absence of leadership behaviors and is, by definition, an inactive form of leadership (Bass & Avolio, 1994). Previous research has largely explored the “dark side” of laissez-faire leadership and found that a leaders’ failure to provide...

This chapter proposes a typology of business model orientations (BMO) that have emerged due to the advancement of internet-of-things (IoT) connectivity technology affordances. To fully realize the potential of these affordances, businesses must engage in business model innovation, to change how...

This chapter discusses the general and health care-specific centrality of labor relations: the relationships between managers of organizations and collective worker organizations, such as trade unions and professional associations. We argue that these relations depend on how important labor...

This case examines critical ethical accounting practice issues surrounding a request for proposal for audit services at Aviary Corporation based on a real Securities and Exchange Commission enforcement action. Audit and tax partners at Western Accounting Firm, a large international public...

Abstract: Over the last two decades, the leveraged loan market has grown to a size comparable to the market for high-yield corporate bonds, creating a market for “leveraged finance” that includes about $3 trillion in outstanding debt. For issuers and investors in these markets, high-yield...

Abstract Predictive analytics stands as a cornerstone of customer-centric strategies, offering invaluable insights. While customer analysis has been conducted for years, the manual handling of data has limited its effectiveness. Using predictive analytics tools, marketers have the potential to...

Abstract The present study aims to provide an overview of the life insurance industry in India and scrutinise various dimensions impacting life insurance uptake in accordance with the views of the management representatives. An exploratory study was assumed by conducting in-depth...