Zhao, Lin; Cui, Annie; Du, Shuili - In: Journal of Product & Brand Management 33 (2024) 8, pp. 1000-1012
Purpose This paper aims to investigate the influence of consumer–brand values deviation on consumer reactions transactionally (i.e. purchase intention) and relationally (i.e. brand loyalty) and uncover two important boundary conditions, namely, cause controversy and consumption goal....