Purpose This study aims to analyze how corporate social responsibility (CSR) moderates the direct effects of satisfaction, service quality and trust on consumer bank loyalty. Design/methodology/approach A survey was conducted with 258 consumers who had held a bank account for at least six months...

In the eight decades since researchers started to explore the possibility that firms' responsibilities extended beyond the interests of shareholders, research on Corporate Social Responsibility (CSR) has ballooned. The number of calls for more research on a steadily growing number of CSR-related...

In the eight decades since researchers started to explore the possibility that firms' responsibilities extended beyond the interests of shareholders, research on Corporate Social Responsibility (CSR) has ballooned. The number of calls for more research on a steadily growing number of CSR-related...

Abstract Prior research finds that firms disclosing a focus on corporate social responsibility (CSR) experience less negative reactions following a corporate misstep. We predict that this “insurance effect” is limited to cases of ordinary failures (i.e., failures not directly related to the...

Corporate social responsibility (CSR) serves as a company strategy to fulfill ethical responsibilities in business. However, CSR requires conceptual support to operationalize this strategy at the individual level. This study aims to analyze the mediating role of CSR in the effect of responsible...