Tulebayeva, Nazym T.; Kozhamkulova, Zhanna T.; … - In: Journal of open innovation : technology, market, and … 12 (2026) 1, pp. 1-11
Purpose This study examines how channel integration quality influences consumer behavior-specifically satisfaction, purchase intentions, and brand loyalty-in omnichannel and multi-channel retail environments. It aims to highlight cross-country differences by comparing the Turkish and Kazakhstani...