Čižiūnienė, Kristina; Šiugždinytė, Augustė; … - In: Logistics 9 (2025) 1, pp. 1-15
Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These problems greatly affect customer satisfaction, so it is important to understand...