Akan, Sahap; Karataş, Hakan - In: Sustainable Marketing Practices in the Aviation Industry, (pp. 403-434). 2024
The aim of this study is to evaluate the service quality of the five busiest airports in Europe, namely Istanbul Airport, London Heathrow Airport, Paris Charles De Gaulle Airport, Amsterdam Schiphol Airport, and Madrid Barajas, based on data from Skytrax, which ranks the quality of airlines and...