Purpose This research aims to examine the integral elements of omnichannel retailing, an evolving approach that blends online and offline shopping experiences. It focuses on how various factors – merchandise variety, monetary saving, personal interaction, complaint handling, social influence,...

Ambitious regulatory standards can stimulate innovation and competitiveness. Complexity of regulation is perceived as a burden for firms. Debate on regulation versus competitiveness is inconclusive. Need for metrics to assess the notion of complex/sophisticated regulation. Smart regulation based...