Rajora, Himanshi; Ta, Huy Hung; Rathnasiri, Mananage … - In: Global Work Arrangements and Outsourcing in the Age of AI, (pp. 357-376). 2025
The rise of AI-powered robo-advisors in financial services offers benefits like scalability and personalized investment recommendations. However, gaining consumer trust remains a challenge due to concerns about transparency, fairness, and accountability. Factors such as algorithmic bias, the...