The Azerbaijan Country Climate and Development Report assesses how the country can reduce its vulnerability to climate shocks and the risks emerging from the global low-carbon transition while protecting the living standards of its people and reaping opportunities of a new climate economy. It...

Humanity is becoming more and more convinced that the 21st century is the century of knowledge, high technologies, rapid innovations and science-intensive industries. The world is entering a fundamentally new technological order, which testifies to the change of eras, transforming the former...

Spanish Abstract: A partir de la información que se desprende de las fuentes originales, así como de los estudios arqueológicos, este artículo propone que la caída de la primera Triple Alianza y el inicio de las migraciones, entre ellas la de los mexicas, se dio en el contexto de una gran...

This case deals with the growth and rising of ''Azure'', which started as a 3 PC information technology training school and grew into a business process outsourcing and then a knowledge process outsourcing having 1,600 employees operating in 3 varied domains in a span of 16 years. It also...

1. What is Customer Engagement ? -- 2. CE Context -- 3. Customer Experience (CX) and Customer Journey -- 4. The Case for CE Capability -- 5. Customer Journey Management -- 6. Customer Relationship Management (CRM) -- 7. Customer Communications -- 8. Analytics and Insight -- 9. CE Capability...