Artificial Intelligence (AI) technologies have become increasingly important in a rapidly growing business environment. Despite the importance of AI to customer relationship management (CRM) systems, there is a lack of comprehensive literature on the capabilities and effects of this platform....

‘Membership categories’ are the collective categories that any person, organization, object or place can be described as ‘being a member of’ or belonging to. When those categories are claimed by people, or ascribed to people, these are their ‘social identities’ that define them as...

This essay is a call for American people to unite around a common cause to end systemic racism through honest dialog. Critical Race Theory (CRT), which was created to reveal the truth about history, can be used to solve the problem of racism in America, help end racial oppression, and create...

Detailed reporting on the sample selection process and a rationale for the qualitative sample selection mostly remains absent, and are seldom reported on in the dissemination of MMR research. However, the quality of qualitative data is greatly dependent upon the quality of the sample. In this...

This chapter addresses the need for researchers to understand what is beneath the factors typically focused on when studying organization change. Theoretically grounded in systems psychodynamics, the X-Ray Vision Model is a tool for researchers to study organizational change as it provides a...

Sustainability, and thus sustainability transitions, challenges our traditional view of technology and how we create value through technology. It also challenges our traditional view of how we manage technology, and this calls for more informed, nuanced and sophisticated constructs about the...

This chapter investigates the issue of tattoos and examines whether the presence of visible tattoos still influences front line workers' employment chances. It finds that irrespective of a general societal shift towards greater tattoo acceptance and integration into modern society, negative...

This book chapter provides a general overview of accounting ethics education in two special administrative regions of China, namely, Hong Kong and Macau. This chapter is mainly based on secondary data, and it makes three main observations. First, Hong Kong and Macau universities tend to offer...

This chapter draws on Michel Foucault's "bottom-up" conceptualizing of "governmentality" to think the "governing subject" as initiator of, and passage point for, the "thinking and acting" of governing, beginning around 3300 bce in Mesopotamia and continuing down to today. It proposes that...