Ubaid, Alaa Mashan; Dweiri, Fikri T. - In: International Journal of Lean Six Sigma 15 (2023) 2, pp. 439-468
Purpose This research paper aims to develop and validate an enhanced business process improvement methodology (EBPIM) by integrating the DMAIC (define, measure, analyze, improve and control) and the comprehensive business process management (CBPM) methodologies. Design/methodology/approach A...