Sravanthi, Puppala Naga; Chaganti, Krishna; Paidy, Pavan; … - In: Open Innovation and Technology in Tourism and Hospitality, (pp. 303-334). 2025
The tourism and hospitality industries are inherently susceptible to various crises, including natural disasters, economic upheavals, and health emergencies such as the COVID-19 pandemic. These events expose vulnerabilities in traditional crisis management and recovery mechanisms, calling for...