Customer relationship management (CRM) specializes in B2B and B2C for customer retention, satisfaction, and loyalty. In this chapter, the authors further explore these differences and how they manifest themselves in the practices of B2B versus B2C business models, as well as their marketing...

Croatia faces significant earthquake risk due to its moderate to high seismic activity and its vulnerable, aging buildings and other infrastructure. Although earthquakes are comparatively rare in Croatia, they nonetheless pose considerable risk. In 2020, amid the COVID-19 pandemic, the country...

Wildfire risk is increasing in Croatia. Between 2010 and 2021, the cost of damage due to wildfires across the country totaled over Euro 249 million; the 2017 fire season burned 67,666 ha of land and caused an estimated Euro 109 million in losses; and the 2022 season recorded 149 fires. Even...

The Subnational public finance report is the first in a series of World Bank reports that analyze local and regional government fiscal and financial developments in Croatia. The objective of this work is to offer policy advice on improving public service delivery in a fiscally efficient and...

Background: Recent global disruptions have exposed the vulnerability of international supply chains, prompting a shift toward regionalization to enhance economic resilience. As a European Union (EU) member, Croatia has an opportunity to strengthen its integration into EU regional value chains...