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Customer Experience Management in Air Travel and Its Impact on Tourism

Revankar, Vandana N.; Sathe, Suvarna Suhas; Tripathi, … - In: Innovative Strategies in Aviation Management and Marketing, (pp. 91-118). 2025

In today's highly competitive airline industry, customer experience has emerged as a pivotal factor that distinguishes successful airlines from those struggling to maintain relevance and profitability. As global connectivity increases and air travel becomes more accessible, passengers are no...

Persistent link: https://www.econbiz.de/10015566668

Customer experience management in B2B markets : CXM value propositions and archetypical CXM strategies

Wirtz, Jochen; Kowalkowski, Christian; Jaakkola, Elina; … - In: Journal of business research : JBR 189 (2025), pp. 1-16

Persistent link: https://www.econbiz.de/10015416439

Customer experience management in financial services : a systematic literature review

Ojala-Ketolainen, Elina; Huiskonen, Janne; Ojanen, Ville - In: International journal of business innovation and … 38 (2025) 2, pp. 124-144

Persistent link: https://www.econbiz.de/10015632936

Customer experience : the touchpoint-contexts-qualities nomenclature

De Keyser, Arne; Verleye, katrien; Lemon, Katherine N.; … - In: Handbook of service experience, (pp. 15-27). 2025

Persistent link: https://www.econbiz.de/10015423554

Customer experiences and coping behaviors during crisis situations : the role of service adaptation and service transformation

Larivière, Bart; Schetgen, Lisa; Bogaert, Matthias; … - In: Journal of business research : JBR 188 (2025), pp. 1-20

Persistent link: https://www.econbiz.de/10015159454

Customer experiences with service robots in hotels : a review and research agenda

Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10015189113

Customer helping behaviour in the banking environment : a gift-giving perspective and research agenda

Van Tonder, Estelle; Saunders, Stephen - In: International journal of bank marketing 43 (2025) 1, pp. 47-61

Persistent link: https://www.econbiz.de/10015202505

Customer incivility and frontline employee job performance : a moderated mediation analysis of PsyCap and emotional exhaustion

Khanam, Afreen; Tarab, Sheema - In: Journal of hospitality and tourism insights 8 (2025) 2, pp. 513-531

Persistent link: https://www.econbiz.de/10015271919

Customer incivility's antecedents and outcomes : a case study of Vietnamese restaurants and hotels

Bang Nguyen Viet; Phuc Nguyen My - In: Journal of hospitality and tourism insights 8 (2025) 1, pp. 223-240

Persistent link: https://www.econbiz.de/10015271433

Customer inferences about racial composition in ads : a comparison of monoracial and interracial models

Cowart, Kelly; Yu, Zhihao; Ding, Aihui - In: Journal of advertising 54 (2025) 1, pp. 57-78

Persistent link: https://www.econbiz.de/10015531969