Different factors come into play to develop effective new solutions leading to various aspects of development worldwide. The emergence of new technologies in academic libraries and the ability to establish appropriate communication between librarians and other information stakeholders are...

Abstract Disaster management often faces missing data replaced by biased approximations. For example, a lack of randomised testing over the general population during the unprecedented COVID-19 pandemic created biased data regarding its incidence. This chapter describes the problem and its...

As technology advances at an unprecedented pace, leaders face the need to adapt continuously to new challenges, environments, and ways of working. This chapter explores how leaders can cultivate agility, resilience, and ethical grounding to thrive in a technology-driven world. The chapter begins...

This chapter explores the significance of agile leadership in driving innovation and collaboration within contemporary organizations. It delves into the core principles of agile leadership, emphasizing its role in empowering teams, fostering transparency, and maintaining adaptability in the face...

The hospitality industry is undergoing a profound digital transformation, revolutionizing its core operations and interactions with customers and employees. This shift embraces new technologies and systems to reimagine service delivery and customer engagement. Over the past decade, guest...

Purpose: This chapter introduces a tactical framework for leveraging Artificial Intelligence (AI) to enhance customer engagement across various service interactions. It categorises AI into Standardised AI, Cognitive AI and Emotive AI, progressing from basic automation to advanced cognitive and...

This chapter explores the paradigm shift in applied problem-solving driven by the democratisation of artificial intelligence (AI). The widespread use of AI enables a transition from manual task-solving to goal-setting and managing the complexity of phenomena, thereby reducing uncertainty....

The rise of artificial intelligence (AI) in various industries is rapid in the current competitive world across the globe. With the aim of attracting and engaging customers with a product or service, companies are stepping into new trends in providing customer service whenever it is needed. In...

Abstract This chapter investigates the performance of the Indian Pharmaceutical Industry (IPI) using state-level data. It looks at the performance of pharmaceutical industries in major Indian states. For doing that it estimates technical efficiency and total factor productivity growth (TFPG) of...

This study aims to identify the factors explaining the knowledge-hiding behaviour (KHB) of Sri Lankan entrepreneurial undergraduates. Using a survey strategy and convenience sampling, data was collected from 250 undergraduates from Sri Lankan universities that offer entrepreneurial degree...