This chapter observes the problems of the banking sector due to digital transformation (i.e., mobile banking, internet banking, etc.) in India. It used the perception of 302 customers who were selected from Delhi and Dehradun. These customers have accounts in public and private sector banks. CFA...

Purpose: Previous studies on digital transformation (DT) have mainly concentrated on general organisational contexts, often neglecting the critical employee-level factors that are especially relevant in service enterprises. Consequently, the effect of DT on unethical pro-self-behaviours (UPSB)...

Today, digitalization in public administration has become a critical transformation area in terms of increasing the quality of service delivery and ensuring citizen satisfaction. In this context, municipalities are in a restructuring process based on the effective use of digital technologies in...

1. Robotic Process Automation: Transforming Enterprise Processes. 2. Mobilising ERP and BI for Management Control: Managing Tensions and Hybridity. 3. Firm Internationalization and Activity Impact on Digital Technologies Adoption. 4. Recommendation Systems in E-commerce: Link Prediction in...