Organizations rely on peer-to-peer knowledge exchange among employees, yet incentivizing cooperative behaviors is a challenge. This study evaluates an intervention designed to encourage peer support in the largest bank in Uganda. Using a cluster randomized controlled trial, we introduced a...

Organizations rely on peer-to-peer knowledge exchange among employees, yet incentivizing cooperative behaviors is a challenge. This study evaluates an intervention designed to encourage peer support in the largest bank in Uganda. Using a cluster randomized controlled trial, we introduced a...

This paper analyzes the pricing dynamics of product warranties by developing a three-player hierarchical game model involving a manufacturer, an independent service agent, and a consumer. The model provides a scenario where the manufacturer and the agent form a coalition to coordinate pricing...