Alharbi, Norah; Ud Din, Fareed; Paul, David; Sadgrove, … - In: Journal of open innovation : technology, market, and … 11 (2025) 3, pp. 1-19
Adopting AI chatbots has gained significant momentum across various industries due to advancements in artificial intelligence. Despite their potential, AI chatbot adoption remains a complex process affected by numerous factors that are not fully understood. This systematic review seeks to...