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Customer experiences with service robots in hotels : a review and research agenda

Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10015189113

Customer helping behaviour in the banking environment : a gift-giving perspective and research agenda

Van Tonder, Estelle; Saunders, Stephen - In: International journal of bank marketing 43 (2025) 1, pp. 47-61

Persistent link: https://www.econbiz.de/10015202505

Customer incivility and frontline employee job performance : a moderated mediation analysis of PsyCap and emotional exhaustion

Khanam, Afreen; Tarab, Sheema - In: Journal of hospitality and tourism insights 8 (2025) 2, pp. 513-531

Persistent link: https://www.econbiz.de/10015271919

Customer incivility's antecedents and outcomes : a case study of Vietnamese restaurants and hotels

Bang Nguyen Viet; Phuc Nguyen My - In: Journal of hospitality and tourism insights 8 (2025) 1, pp. 223-240

Persistent link: https://www.econbiz.de/10015271433

Customer inferences about racial composition in ads : a comparison of monoracial and interracial models

Cowart, Kelly; Yu, Zhihao; Ding, Aihui - In: Journal of advertising 54 (2025) 1, pp. 57-78

Persistent link: https://www.econbiz.de/10015531969

Customer insights for innovation : a framework and research agenda for marketing

Stremersch, Stefan; Cabooter, Elke; Guitart, Ivan A.; … - In: Journal of the Academy of Marketing Science 53 (2025) 1, pp. 29-51

Persistent link: https://www.econbiz.de/10015192977

Customer insights into innovation strategies for distributed market needs

Damaševičius, Robertas (ed.); Dutta, Pushan Kumar (ed.); … - 2025

Persistent link: https://www.econbiz.de/10015396342

Customer insights into innovation strategies for distributed market needs

Damaševičius, Robertas (ed.); Dutta, Pushan Kumar (ed.); … - 2025

Persistent link: https://www.econbiz.de/10015605698

Customer Intelligence : Strategien und Use Cases zur Nutzung von Kundendaten

Bayer, Emanuel (ed.); Marini, Manuel (ed.) - 2025

Strategien zur Nutzung von Kundendaten -- Konkrete Use Cases und Geschäftsideen hinter den Use Cases -- Herausforderungen bei der praktischen Umsetzung -- Wertvolle Hinweise für Marketingentscheider.

Persistent link: https://www.econbiz.de/10015548838

Customer Journey Analysis: Insights From a Quantitative Approach on Consumer Behavior Across Touch points

Dogra, Mahima; Kumar, Pawan; Sahni, Chahat - In: Harnessing AI for Point-of-Sale Optimization, (pp. 97-118). 2025

This study examines the influence of touchpoint frequency, message consistency, and response time on consumer decision-making, offering valuable insights for businesses aiming to enhance customer engagement. A total of 268 respondents were surveyed using a stratified random sampling technique,...

Persistent link: https://www.econbiz.de/10015648647