The world is rapidly changing, with significant impacts on businesses and personal lives. Companies operating globally are increasingly moving parts of their operations abroad. To remain competitive, firms must recruit highly qualified, internationally mobile staff, often referred to as...

Expectancy-disconfirmation has been the dominant paradigm to explain the formation of consumer satisfaction for over 40 years. Within this paradigm, it is possible for expectations to have opposing effects on consumer satisfaction depending on the underlying psychological processes presupposed....

How do individuals process nondiagnostic information? According to Bayes’ theorem, signals that do not carry relevant information are treated as if no signal occurred. This paper provides evidence that individuals update their expectations even after observing uninformative signals....

Macroeconomic disturbances affect both current fundamentals and expectations of future fundamentals, but most analyses report only the total of these effects. The expectation response function (ERF) isolates the role of expected future fundamentals in a theory. Defined as the response today to a...