Binsar, Faisal; Arief, Mts; Tjhin, Viany Utami; … - In: Journal of open innovation : technology, market, and … 11 (2025) 1, pp. 1-12
This study explores consumer sentiments towards telemedicine and telehealth services using data from various digital platforms. Leveraging Brand24 for real-time data collection and NVivo 14 for in-depth content analysis, the research examines netizen reviews to reveal their perceptions,...