Implementing the Internet of Things (IoT) into business models has become an influential catalyst, supporting novel revenue generation, improved operational efficiencies, and competitive dominance. Still, its implementation has been challenged by barriers to technological, organizational, and...

The study addresses the recovery from service failures in online banking. It focuses on the three dimensions of perceived recovery justice - namely, distributive justice (DJ), procedural justice (PJ), and interactional justice (IJ) - and investigates their impact on post-recovery satisfaction...

To support energy transition and climate action, China has announced its "dual carbon" goals and introduced a series of related policies. However, these policies remain disorganised and scattered across various platforms and formats, posing significant challenges for accessibility and effective...

This chapter explores the relationship between language, identity, and activism in campus movements. It examines how language is used to construct and negotiate identity within activist communities and intersects with gender, sexuality, ethnicity, and other marginalised identities. By analysing...