Fayad, Nour Mohamad; Awdeh, Ali; Abou Mrad, Jessica; El … - In: FinTech 4 (2025) 3, pp. 1-32
This study investigates the impact of digitalisation and intangible investment-specifically digital skills and software adoption-on productivity in the United Kingdom's banking sector. Software adoption is captured through banks' investment in enterprise systems (CRM/ERP, cloud computing, and...