Purpose The main goal of this study is to examine the impact of total quality management on patient revisit intention both directly and indirectly through patient satisfaction and perceived service quality utilizing the stimuliorganism-reactions paradigm. Moreover, this study investigates the...

The present study aims to reveal the extent of digital technologies' influence on tourists and the hospitality industry. It discusses how innovations like AI, IoT, and mobile applications have impacted guests' expectations, insisting on higher individuality and convenience. The study also...