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~language:"eng"
~type_genre:"Article in journal"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Iravani, Seyed M. R."
~subject:"Flexibilität"
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Call-center labor cross-training : itś a small world after all
Iravani, Seyed M. R.
;
Kolfal, Bora
;
Van Oyen, Mark P.
- In:
Management science : journal of the Institute for …
53
(
2007
)
7
,
pp. 1102-1112
Persistent link: https://www.econbiz.de/10003519320
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