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~language:"eng"
~type_genre:"Article in journal"
~subject:"Konsumentenverhalten"
~person:"Harris, Lloyd C."
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Konsumentenverhalten
Consumer behaviour
20
Beziehungsmarketing
10
Relationship marketing
10
Großbritannien
8
United Kingdom
8
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
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6
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Strukturgleichungsmodell
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20
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Harris, Lloyd C.
Han, Heesup
113
Mattila, Anna S.
95
Lusk, Jayson L.
74
Phau, Ian
70
Khare, Arpita
68
Dwivedi, Yogesh Kumar
62
Grewal, Dhruv
60
Loureiro, Sandra Maria Correia
60
Nayga, Rodolfo M.
59
Jang, Soocheong
57
Septianto, Felix
55
Paul, Justin
53
Belk, Russell W.
52
Ko, Eunju
49
Laroche, Michel
48
Bagozzi, Richard P.
47
Pelsmacker, Patrick de
45
Kim, Jungkeun
43
Diamantopoulos, Adamantios
42
Hollebeek, Linda D.
42
Sharma, Piyush
41
Bang, Nguyen
40
Das, Gopal
38
Rajagopal
38
Thaichon, Park
38
Ko, Yong Jae
37
Vrontis, Demetris
37
Kim, Seongseop
36
Park, Jungkun
36
Hyun, Sunghyup Sean
35
Verhoef, Peter C.
35
Wong, IpKin Anthony
35
Moschis, George P.
34
Wu, Luorong
34
Balaji, M. S.
33
Gierl, Heribert
33
Haws, Kelly L.
33
Prashar, Sanjeev
33
Rana, Nripendra P.
33
Walsh, Gianfranco
33
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Journal of marketing management : MM
4
The journal of services marketing
4
European journal of marketing : EJM
2
Journal of business research : JBR
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service management
1
Marketing theory
1
The international review of retail, distribution and consumer research
1
Tourism and hospitality research : THR
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ECONIS (ZBW)
20
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1
Managing tourist risk, grief and distrust post COVID-19
O'Malley, Lisa
;
Harris, Lloyd C.
;
Story, Victoria
- In:
Tourism and hospitality research : THR
23
(
2023
)
2
,
pp. 170-183
Persistent link: https://www.econbiz.de/10014293826
Saved in:
2
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
3
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
He, Hongwei
;
Harris, Lloyd C.
- In:
Journal of business research : JBR
116
(
2020
),
pp. 176-182
Persistent link: https://www.econbiz.de/10012257552
Saved in:
4
Examining how brand authenticity is established and maintained : the case of the Reverso
Athwal, Navdeep
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
34
(
2018
)
3/4
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011883378
Saved in:
5
Uncovering consumers' returning behaviour : a study of fashion e-commerce
Saarijärvi, Hannu
;
Sutinen, Ulla-Maija
;
Harris, Lloyd C.
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10011741614
Saved in:
6
Consumer showrooming : value co-destruction
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011743219
Saved in:
7
Brand identity and online self-customisation usefulness perception
He, Hongwei
;
Harris, Lloyd C.
;
Wang, Weiyue
;
Haider, Kamran
- In:
Journal of marketing management : MM
32
(
2016
)
13/14
,
pp. 1308-1332
Persistent link: https://www.econbiz.de/10011585855
Saved in:
8
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
9
All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
Saved in:
10
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
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