//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~person:"Cheng, T. C. E."
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Lieferkette
106
Supply chain
106
Theorie
106
Theory
106
Scheduling problem
93
Scheduling-Verfahren
93
Durchlaufzeit
42
Lead time
42
Heuristics
35
Heuristik
35
Algorithm
33
Algorithmus
33
Inventory model
30
Lagerhaltungsmodell
30
Lieferantenmanagement
29
Supplier relationship management
29
Game theory
26
Spieltheorie
26
Firm performance
25
Unternehmenserfolg
25
USA
24
United States
24
Supply chain management
23
Preismanagement
22
Pricing strategy
22
Mathematical programming
21
Mathematische Optimierung
21
Scheduling
21
Einzelhandel
20
Lagermanagement
20
Retail trade
20
Warehouse management
20
Logistics
18
Logistik
18
Consumer behaviour
16
Environmental management
16
Konsumentenverhalten
16
Umweltmanagement
15
Production control
14
Produktionssteuerung
14
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
Conference proceedings
Aufsatz in Zeitschrift
10
Aufsatz im Buch
1
Book section
1
Reprint
1
Language
All
English
Author
All
Cheng, T. C. E.
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Park, Jungkun
13
Quach, Sara
13
more ...
less ...
Published in...
All
International journal of production economics
5
Omega : the international journal of management science
2
IEEE transactions on engineering management : EM
1
Journal of operations management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Friend or foe? : examining local service sharing between offline stores and e-tailers
Lei, Bozhuang
;
Li, Gang
;
Cheng, T. C. E.
- In:
Omega : the international journal of management science
123
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014533376
Saved in:
2
Can servitization enhance customer loyalty? : the roles of organizational IT, social media, and service-oriented corporate culture
Li, Gang
;
Yan, Kaining
;
Wei, Zelong
;
Cheng, T. C. E.
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
1
,
pp. 40-54
Persistent link: https://www.econbiz.de/10014231343
Saved in:
3
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
4
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
Saved in:
5
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
6
The service-profit chain : an empirical analysis in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
130
(
2011
)
2
,
pp. 236-245
Persistent link: https://www.econbiz.de/10008934623
Saved in:
7
An empirical study of transformational leadership, team performance and service quality in retail banks
Lee, Peter K. C.
;
Cheng, T. C. E.
;
Yeung, Andy C. L.
; …
- In:
Omega : the international journal of management science
39
(
2011
)
6
,
pp. 690-701
Persistent link: https://www.econbiz.de/10009130603
Saved in:
8
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
9
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
10
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->