Supplier encroachment in technology-intensive supply chains is an emerging and important research topic in communication technology. In order to assess the impact of patent licensing on supplier encroachment and firms' performance, we model a technology-intensive supply chain comprising a...

Product returns is a widespread phenomenon associated with online retailing, where both consumer behavior and retailers' operation decisions are inextricable topics. To improve the returns experience, retailers have forayed into omnichannel return operations and consumers are sophisticated...