Purpose Although improving customer experience (CX) has always been one of the top priorities of business process management (BPM), the evidence on the actual contribution made by traditional BPM to improving CX and customer experience management (CXM) is mixed. Recently, new and enhanced...

Purpose Although businesses continue to take up artificial intelligence (AI), concerns remain that companies are not realising the full value of their investments. The study aims to provide insights into how AI creates business value by investigating the mediating role of Business Process...

Knowledge management is a vital source of sustainable competitive advantage in all social areas, including health care. In this paper, we present insight into previous knowledge of students of health care related to the management domain and their expectations regarding what they aim to gain at...

This paper aims to provide a systemic vision of the role and specifics of a Covid-19 contact-tracing mobile application, which can be presented as a data-driven mobile application for citizens in urban data management processes and is essential for a sustainable urban ecosystem to inform the...