Telecom companies are a frequent target of antitrust investigations in Russia. In an industry where services tend to become more and more complex and companies actively invest in diversifying their businesses, the antitrust authority in most of its telecom cases has chosen to define markets...

Subscription decision in the telecom market is quite complex and cumbersome, invoking decision inertia in consumers and resulting in suboptimal choices. We implemented choice inertia and consumer interaction as an agent-based model to better understand the process. The model illustrates that...

Internal marketing (IM) has become essential in service industries since employees are considered critical to excel in customer service due to fierce competition. Previous studies have examined and proved the role of IM in retaining happy and loyal customers in a variety of industries. However,...

Axon Consulting assesses in this study the costs of mobile telecommunication networks in each of the 30 EU/EEA countries1 . The assessment is based on Axon's Bottom-up Long-Run Incremental Cost (BULRIC) model, developed thanks to the collaboration from National Regulatory Authorities and telecom...

Electronic communications networks are defined as "means transmission systems, whether or not they are based on a permanent infrastructure or centralised administration capacity, and, where applicable, switching or routing equipment and other resources." The telecommunication industry consists...