Optimization models enable organizations to find the best solution and respond to the demand from an uncertain environment and stochastic process promptly and with less engineering effort. This study aims to optimize the number of seasonal agents and customer prioritization needed for a call...

Background: Simulation of business processes allows decision-makers to explore the implications and trade-offs of alternative approaches, policies and configurations. Trust in the simulation as a stand-in proxy of the real system depends on the validation of the computer model as well as on that...

This special issue of Business Systems Research (SI of the BSR) is being co-published by the Slovenian Society INFORMATIKA - Section for Operational Research (SSI -SOR). It focuses on recent advances in Operations Research and Management Science (OR / MS), with a particular emphasis on linking...

This special issue of Business Systems Research (SI of the BSR) is co-published by the Slovenian Society INFORMATIKA - Section for Operational Research (SSI-SOR) and highlights recent advances in Operations Research and Management Science (OR /MS), with a focus on linking OR /MS with other areas...

orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

A cross-docking terminal enables consolidating and sorting fast-moving products along supply chain networks and reduces warehousing costs and transportation efforts. The target efficiency of such logistic systems results from synchronizing the physical and information flows while scheduling...

In this paper, we study the hierarchical hub network design problem with a ring-star-star structure. In this problem, the hubs are located in two layers. In the first layer, central hubs (main hubs) are located in a ring structure, and in the second layer, secondary hubs are located. Each...

In this paper, we discuss discrete choice theory and show how this theory can be used to quantify learning effects in experimental studies. We argue why the ordering quantities in newsvendor experiments should follow a multinomial logit distribution. We provide a robustness analysis to explain...

Disasters are unforeseen occurrences requiring extensive transport deployment to support and relieve victims. Sometimes, this transportation is not feasible directly from some supply points to some destination points. Due to this tragedy, it is unclear precisely what is available at supply...