Background: Discrepancies between what is transcribed and the actual interview recordings were noticed in qualitative research reports. This study aimed at the development of a new transcription software (Jiegnote), and the evaluation of its effectiveness in the optimization of the transcription...

Purpose - This study aims to demonstrate a rigorous approach to applying the Repertory Grid Technique (RGT) and Honey's Content Analysis (HCA) to obtain and process qualitative data through structured interviews. Design/methodology/approach - An illustrative case study using the OpenRepGrid...

This article offers a systematic review of research trends and methodology, with a focus on the state and order of knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of Science and Scopus using search words related to service...

Over the past years, businesses have had to tackle the issues caused by numerous forces from political, technological and societal environment. The changes in the global market and increasing uncertainty require us to focus on disruptive innovations and to investigate this phenomenon from...

"Business Process Standardization" (BPS) is a practice intended to achieve consistency across underlying organizational processes, in support of service-delivery excellence and optimization of costs and benefits. Given the growing importance of BPS, there is need in both research and practice...

orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

Patients are traditionally treated in hospitals and healthcare facilities. However, many care services known as Home Health Care (HHC) are provided at patients' homes. Despite the growing trend in life expectancy in developing countries, the number of health facilities and resources is not...

Purpose: The objective of this study is to conduct a systematic literature review on the impact of Six Sigma in various industries. Design/methodology/approach: A total of 83 articles from respected international journals published between 2015 and 2020 were selected and analyzed. The inclusion...

This article aims to identify the main approach to robotic process automation (RPA) method and trends in the scientific literature in the field of RPA. Moreover, this analysis is needed to build a model of automation of a certain class of business processes. The author focuses on an analysis of...

Purpose - The literature review aims to facilitate a broader understanding of on-demand service platform operations management and proposes potential research directions for scholars. Design/methodology/approach - This study searches four databases for relevant literature on on-demand service...