practical application of improvement methods. The book shows how frontline providers in health and social services can identify …

from a number of DVT services in the UK, we developed a DST combining discrete event simulation (DES) for DVT pathways and … with data from the literature, local datasets from DVT services, and interviews conducted with DVT specialists. The tool … was validated and verifed by various stakeholders and two policies, namely shifting more patients to community services …

satisfaction represents their degree of satisfaction with their perception of a hospital quality management regarding the services … from health services assessments is important because it shows the degree to which they meet or exceed expectations … of the healthcare services. Between the quality of the medical services and the satisfaction of the patients there is a …

five first-order constructs: physical accessibility, waiting time, consultation time, hospital hotel services, and …Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and …. Design/methodology/approach: In the present study, hospital logistics was specified as a second-order construct composed of …

Percutaneous Transluminal Coronary Angioplasty procedures over the years 2008-2011. We examine how patients' choice of the hospital …

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with … satisfaction in a hospital in Montana. The clinics involved in the study included pediatrics (P), internal medicine (IM), and …

of challenges for health care services to make sure that medical services are tailored to the trajectory of the disease … are several ways of assessing the demand for long-term care services. The method recommended by the author and presented …