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Qualitätsmanagement in Dienstleistungscentern : Konzeption und typenspezifische Ausgestaltung unter besonderer Berücksichtigung von Verkehrsflughäfen

Birkelbach, Ralf - 1993

Die Servicequalität hat sich in den meisten Dienstleistungssektoren als der bedeutendste Erfolgs- und Wettbewerbsfaktor herausgestellt. Das Management der Servicequalität stellt sich dabei als eine weitgehend unerforschte und komplexe Gestaltungsaufgabe dar, besonders wenn mehrere...

Persistent link: https://www.econbiz.de/10011960578

Internal control managers' accounting experiences on audit quality : focus on ESG

Kim, Suyon - In: International Journal of Financial Studies : open … 11 (2023) 2, pp. 1-14

The purpose of this research is to investigate whether internal control (IC) managers' experience in accounting influences audit quality, employing a regression analysis by utilizing a novel dataset of Korean firms from 2018 to 2020. According to the findings, IC managers who have a deeper...

Persistent link: https://www.econbiz.de/10014285274

Incorporation of controlling into the organizational structures of industrial enterprises

Vranakova, Natalia; Babelova, Zdenka Gyurak; Santava, Eva - In: Administrative Sciences : open access journal 14 (2024) 12, pp. 1-20

its weaknesses. Controlling is an effective tool that enables monitoring and reporting the necessary areas, ensuring the … relevant feedback system. This research is aimed at examination of the role of controlling within the organizational structures … of industrial enterprises in Slovakia and evaluation of the degree to which the current integration of controlling …

Persistent link: https://www.econbiz.de/10015190250

The impact of service employees and servicescape on customers perception of quality improvement efforts

Nguyen, Nha; LeBlanc, Gaston - In: Athens journal of business & economics : AJBE 7 (2021) 2, pp. 123-144

Persistent link: https://www.econbiz.de/10012703900

Asymmetries in the capital structure speed of adjustment : the idiosyncratic case of the maritime industry

Chasiotis, Ioannis; Konstantios, Dimitrios; Naoum, … - In: Cogent economics & finance 10 (2022) 1, pp. 1-12

This study investigates asymmetries in the capital structure speed of adjustment in the case of a capital-intensive industry. Employing a sample of globally listed maritime, manufacturing and services firms between 1995 and 2020, we estimate a regime-switching partial adjustment model, to test...

Persistent link: https://www.econbiz.de/10013459421

Working capital management efficiency : a study of certified firms from the EFQM Excellence Model

Yousaf, Muhammad - In: Financial internet quarterly 18 (2022) 3, pp. 21-34

Working capital management (WCM) plays an important role in a firm's value, financial risk, and firm profitability. WCM requires continuous management to maintain a certain level of the numerous components of working capital (WC). The main aim of this study is to estimate the efficiency of WCM...

Persistent link: https://www.econbiz.de/10013368201

The effect of quality management system (ISO 9001) on operational performance of various organizations in Indonesia

Bakhtiar, Arfan; Nugraha, Aditya; Suliantoro, Hery; … - In: Cogent business & management 10 (2023) 2, pp. 1-12

An organization improves its performance by implementing ISO 9001, but there are not many scientific journals that discuss this. The purpose of this article is to examine the effect of the quality management system (ISO) 9001 on organizational performance to achieve business sustainability. This...

Persistent link: https://www.econbiz.de/10014505103

Rationalisierungsreserven im deutschen Gesundheitswesen : Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen, 4.-6.11.1999

Wille, Eberhard (ed.); Albring, Manfred (ed.) - Interdisziplinärer Workshop über … - 2000

Teilnehmerkreis setzte sich aus Vertretern der Ärzteschaft, Krankenkassen und -versicherungen, der pharmazeutischen Industrie, der …

Persistent link: https://www.econbiz.de/10011922280

Ganzjährige Beschäftigung in der Bauwirtschaft : eine Wirkungsanalyse : Analyse und Ansätze für eine Reform der Winterbauförderung

Schade, Andreas - 1995

Das Thema der ganzjährigen Beschäftigung durch Winterbau ist seit einigen Jahrzehnten Gegenstand der wirtschafts- und sozialpolitischen Diskussion. Andreas Schade analysiert die Auswirkungen der für die Bauwirtschaft konzipierten gesetzlichen Regelungen im Hinblick auf die Zielgrößen...

Persistent link: https://www.econbiz.de/10011961335

Firm culture and management accounting practices among manufacturing firms in Nigeria

Ogungbade, Oluyinka Isaiah; Oyerogba, Ezekiel Oluwagbemiga - In: Future Business Journal 6 (2020) 32, pp. 1-17

This study sought to find out the effects of firm culture on management accounting practices (MAPs). The study used a structured questionnaire to collect data from 220 randomly selected manufacturing firms out of 514 firms and used logistic regression for analysis. This study examined seven...

Persistent link: https://www.econbiz.de/10012308604