In the era of banking 5.0, providing electronic banking service value to the users is a key to maintaining customer satisfaction which results in high customer retention. So far, a wider utilization of e-banking services such as internet banking (e.g., cardless ATM and smartphone banking) and...

Purpose Lacking lecturers in higher education is an international issue where society faces insufficient educational services to enlighten one’s future, and lecturer work satisfaction also merits higher attention. Work satisfaction is closely associated with turnover rates, lecturer retention,...