Amoako, Richard; Jiang, Yuanchun; Adu-Yeboah, Stephen S.; … - In: South African journal of business management 54 (2023) 1, pp. 1-12
Purpose: Governments in developing countries are riddled with operational inefficiencies. Many have turned to electronic service delivery to address these operational problems. With coronavirus disease 2019 (COVID-19) pandemic, the push for digitalisation has only got stronger. We use the...
