In the context of the increased use of digital technologies at work and the various reported positive and negative outcomes for workers, this paper deals with the effects of internal corporate social responsibility (ICSR) and the digitalisation of work. The findings are based on a structured...

Microsoft 365 Copilot ist ein innovatives KI-gestütztes Tool, das Unternehmen und Bildungseinrichtungen bei der Steigerung ihrer Effizienz und Produktivität unterstützen kann. Ist das sinnvoll? Wo genau liegen die Potentiale? Lohnt sich der Einsatz? Damit befasst sich diese Studie. Die Studie...

This open access book provides a broad range of insights on market engineering and information management. It covers topics like auctions, stock markets, electricity markets, the sharing economy, information and emotions in markets, smart decision-making in cities and other systems, and...

Purpose In the literature, quality and performance have primarily been analyzed at a micro level, particularly within individual service channels. This study aims to explore the meta-level differences between service channels in terms of quality relevance and performance in service...