In this article we consider stakeholder experience through the stakeholder's contact journey with a project. Drawing on the customer experience literature we consider the stakeholders experience by using customer experience as a metaphor. Stakeholder experience will involve cognitive, emotional,...

The project management literature is very reticent about the emotions project management professionals experience when making decisions on projects. As part of research into the link between project governance, decision making and project performance, twelve project management professionals were...

We consider client experience on projects. The topic of customer experience is receiving a lot of interest in marketing. It is believed that vendors that manage customer experience achieve better results than those who do not. All the work to date has been done in retail. We consider the nature...