Bureaucratic complexity in citizen-government interactions can be an obstacle to accessing basic services and exercising civil rights. This paper presents a new methodology to collect contributor-based data on the regulatory framework and compliance burden of six key citizen-government...

This report provides an overview of the conceptual foundations and work program implemented by the World Bank under the Russia Financial Literacy and Education Trust Fund (RTF) generously supported by the Ministry of Finance of the Russian Federation beginning in October 2008. The overall...