Today, it can be seen in the real world that many students are unemployed after graduating from college or university. Two soft skills are taught to determine the success of graduates at work, namely leadership and entrepreneurial spirit. The purpose of this study was to examine the structural...

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...