Sten, Lilly-Mari; Ingelsson, Pernilla; Häggström, Marie - In: The TQM Journal 36 (2024) 9, pp. 75-93
Purpose The purpose of this paper is to describe the perception of real teamwork and sustainable quality culture as well as success factors for achieving a sustainable quality culture within an organisation, focusing on top management teams (TMTs). An additional purpose is to explore the...