The use of formal models such as Role Activity Diagrams (RADs) for analysing a process often hide what really happens during that process. In this paper, we build on previous research on informal aspects of the prototyping process and look at the key concerns that prototypers had during the...

The i* framework has been available in research communities for more than ten years, but it has not been applied widely in industrial requirements projects. This is despite undoubted strengths, which include a simple but formal and stable semantics, a graphical modeling notation that is simple...

The fundamentals of a good decision-making are, first, clear understanding of the decision itself and, second, the availability of properly focused information to support the decision. Decision-making techniques help with both these problems. However, the techniques should be thought of as aids...

Over the last 5 years a quiet revolution in business systems development has taken place towards the use of enterprise-wide, off-the-shelf software solutions. At the end of 1997, BusinessWeek estimated the value of this global enterprise applications package (EAP) market at $10billion and still...