the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes …. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process … - there is a lack of research on outsourcing in service companies. This article analyses the enablers of outsourcing in all …

of their service functions to external subjects. Outsourcing of this type of activity is frequently regarded as a … strategic decision. A properly conducted outsourcing project may considerably improve the operational effectiveness of an … unquestionable benefits resulting from outsourcing service areas, we should be careful and analyze thoroughly all aspects of the SLA …

The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services …

Purpose: This paper analyzes the longitudinal development of outsourcing research and practical applications in … aviation technical services through a comparison with information technology (IT) outsourcing to find commonalities … have a long history in outsourcing.Design/methodology/approach: Results from longitudinal expert interviews conducted in …