IT-service providers shall achieve both cost reduction in IT-operations and customer individuality in service agreements. This article suggests applying the well known principle of mass customization to balance individuality and standardization in service agreements. Dependent on the commitment...

IT-Dienstleister sind zunehmend gefordert, ihr Serviceportfolio konsequentauf die IT-Unterstützung von Geschäftsprozessen der Kunden auszurichten.Dadurch können Diversifikation sowie Transparenz in den IT-Ausgaben und ihremstrategischen Wertbeitrag beim Kunden erreicht werden. Für eine...

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...

IT-Dienstleister sehen sich mit steigenden Kundenanforderungen, Kostendruck und vergleichbarem Wettbewerb konfrontiert. Disruptive Marktkräfte im IT-Servicemarkt wie der Wandel vom Verkäufer- zum Käufermarkt, der technologische Wandel und Low cost labor verstärken den Druck auf die...

[Introduction] The diffusion of mobile broadband, which use cellular mobile communication technology, is at an advanced state in many countries. It is, however, unclear how mobile broadband diffusion affects other broadband services, and fixed broadband access in particular. Following the...

[Introduction] The diffusion of mobile broadband, which use cellular mobile communication technology, is at an advanced state in many countries. It is, however, unclear how mobile broadband diffusion affects other broadband services, and fixed broadband access in particular. Following the...

The digitization of society is changing the way we work, live, communicate, interact, as well as how and when we consume and produce products and services. The transformation of the information society into the digital society creates a new wave of business start-ups. Within this context, it is...

IT-Outsourcing-Beziehungen haben sich von dyadischen Konstellationen mit einem Kunden und einem Lieferanten hin zu komplexen Beziehungen mit multiplen Kunden und multiplen Lieferanten gewandelt. Dies zeigt sich in der Praxis unter anderem daran, dass zahlreiche Konzerne Multisourcing-Strategien...